FREQUENTLY ASKED QUESTIONS

All orders ship via DHL Express or FedEx International and are delivered in 5–7 business days worldwide. Orders placed today dispatch the next business day.

Yes — free express shipping on all orders over $100 USD. Orders below $100 have a flat-rate shipping fee. Your currency is automatically detected at checkout.

Use code CLAZZ10 at checkout for 10% off your first order. No minimum order value. Valid for new customers only.

We ship worldwide — USA, UK, Canada, Europe, Australia, Middle East and beyond. All orders are fully tracked via DHL Express or FedEx.

You'll receive a tracking number by email within 24 hours of dispatch. Track on the DHL or FedEx website. Issues? Email support@clazzey.store.

Within 12 hours of placing the order only. Email us immediately at support@clazzey.store.

All Clazzey pieces are designed oversized. Tees and hoodies run larger than standard. Wide leg trousers run true to waist measurement. Always check the Size Guide before ordering.

For tees/hoodies: size down for fitted, size up for full drop. For trousers: match your natural waist — elastic stretches ±4cm. Still unsure? Email or DM us on Instagram.

We accept returns within 30 days of delivery. Items must be unworn, unwashed and in original packaging with tags. Email support@clazzey.store to start.

Yes — free size exchanges within 30 days. Email us your order number and the size you need.

All major credit/debit cards (Visa, Mastercard, Amex), Shopify Pay, PayPal and Apple Pay via Shopify's secure checkout.

Completely. PCI-DSS Level 1 compliant via Shopify/Stripe. We never store card details. All transactions are SSL encrypted.

Machine wash cold (30°C), inside out. No tumble dry. No bleach. No iron on print. Sublimation dye is embedded in the fabric — colours stay vibrant after 50+ washes.

No — sublimation is dye-based, permanently embedded in the fibres. Completely different from screen print. With proper care the colour is permanent.